Refund policy

We hope you love everything you order from Hayden’s Hitchin’ Post! Because many of our products are produced or prepared especially for your order, please review the following policy before purchasing.

Returns

We accept returns on eligible merchandise within 20 days of delivery.

To qualify for a return, the item must be:

Unworn, unused, and unwashed
Free from stains, odors, pet hair, or other signs of wear
In its original condition with any original tags or packaging
Accompanied by proof of purchase

Please contact us at hello@haydenshitchingpost.com before mailing a return. Items returned without prior approval may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping method, as Hayden’s Hitchin’ Post is not responsible for return packages lost in transit.

Non-Returnable Items

The following items are considered final sale and cannot be returned or exchanged:

Personalized or customized products
Items made with customer-selected names, wording, or designs
Clearance or final-sale merchandise
Gift cards
Used, worn, washed, or altered items
Personal-care, health, or hygiene-sensitive products
Perishable products, feed, treats, or opened animal supplies

Made-to-order apparel that is not personalized may be returned only when it otherwise meets the eligibility requirements above. Personalized apparel is final sale unless it arrives damaged, defective, or incorrect.

Sizing

Please review the size information provided with each apparel listing before ordering. Unisex shirts may fit differently from traditional women’s sizing.

Choosing the wrong size does not qualify as a product defect. Eligible, non-personalized apparel may still be returned according to this policy, but the customer is responsible for return shipping and any shipping charges for a replacement order.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, misprinted, or different from what you ordered, contact us within 7 days of delivery at hello@haydenshitchingpost.com

Include your order number and clear photographs showing the issue. Once reviewed, we will arrange an appropriate replacement or refund at no additional cost to you.

Please do not discard or return a damaged item until you receive instructions from us.

Exchanges

We do not guarantee direct exchanges because product availability can change. The fastest way to receive a different size or item is to return the eligible original item and place a new order.

If your item was incorrect or defective, please contact us before placing another order.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days after the refund is processed for it to appear in your account. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the entire order was damaged, incorrect, or could not be fulfilled. If a returned item does not meet the conditions of this policy, a refund may be denied.

Order Changes and Cancellations

Orders may begin processing shortly after they are placed. To request a cancellation or change, contact us within 24 hours of ordering.

We will do our best to accommodate your request, but changes and cancellations are not guaranteed once production or fulfillment has begun. Personalized or custom orders cannot be canceled after production begins.

If Hayden’s Hitchin’ Post is unable to fulfill an order, the customer will receive a refund to the original payment method.

Packages Marked as Delivered

Hayden’s Hitchin’ Post is not responsible for packages that have been confirmed as delivered to the address entered at checkout.

If your package is marked as delivered but cannot be located, please check with household members, neighbors, and the shipping carrier. We will gladly provide available tracking information to help with a carrier claim.

Incorrect Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address. If an order is returned because an incorrect or incomplete address was provided, the customer will be responsible for any additional shipping charges required to resend it.